Privacy policy
How we collect, use and protect your information. Last updated 6 November 2026.
Information we collect
- Order information: name, email, shipping address, order contents and payment confirmation. Card details are handled by our payment provider and never stored by us.
- Support messages you send us.
- Marketing preferences if you join our list.
- Basic storage: your cart is saved in your own browser.
How we use it
To process and deliver orders, manage subscriptions, provide support, prevent fraud and meet legal obligations — and, with your consent, to send marketing emails you can unsubscribe from at any time.
Sharing
Only with service providers that help us run the store (payments, fulfilment and carriers, email delivery). We do not sell personal information.
Cookies and tracking
No advertising pixels, analytics or fingerprinting. See our cookie policy.
Your rights
Depending on where you live you may have the right to access, correct, delete or export your information. Email care@rootivahairlab.com; we respond within 30 days.
Children
Our products and website are for adults.